FAQs Page for Caron’s Collision Repair Center
Frequently Asked Questions About Collision Repair in Augusta, ME
Q: “How do I get an estimate from Caron’s Collision Repair?”
A: Estimates are free and performed by appointment only. Please stop in or call us to make an appointment anytime during our normal business hours of M-F 8am-5pm.
Q: “Does Caron’s provide rental cars?”
A: We are affiliated with Enterprise, which picks you up and brings you to their facility, as well as Hertz, which will meet you here on site. We also offer a courtesy ride when and if it is needed.
Q: “What Insurance companies does Caron’s work with?”
A: We can work with any insurance company and most commonly have worked with direct repair companies such as A.I.G, Allstate, Hanover, Liberty Mutual, Nationwide, Peerless, Sentry, State Farm, Travelers, U.S.A.A., Horace Mann, MetLife, and Patriot Insurance.
Q: “When and how do I pay for my vehicle?”
A: Some insurance companies work different than others, however, prior to picking up your vehicle, it must be paid in full. If the insurance company issues you a check, you would simply endorse the check over to Caron’s along with any deductible if applicable. If no payment has been issued when the vehicle is complete, we can have you sign an authorization to pay and the insurance Company will pay us directly for your convenience.
Q: Do you do paint jobs?”
A: Yes! We are available to make your car look like new! Please stop in and receive a free estimate anytime during business hours.
Q: “Do you do engine or transmission work?”
A: We do not; however, if your vehicle was damaged in the accident, we are affiliated with experienced mechanical vendors, so you do not have to worry about a second or third step.
Q: “Does Caron’s do state inspections?”
A: No, but we could refer you to someone local.
Collision Repair Facts You Should Know
No law requires you to get more than one estimate.
You are not obligated to use any particular shop to obtain repairs.
You choose the shop and authorize the repairs.
You do not have to accept the insurance companies appraisal of damage. Check the “appraisal clause“ in your policy on how to resolve any differences.
You are responsible for the cost of repairs and financial arrangements.
There is a big difference between collision repair shops. Any shop can give a lower price by leaving something out or overlooking parts. Our people are craftsmen and will do a good job of restoring your car at a fair price.
